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Frequently
Asked Questions For Equipment Maintenance Control If
you have a question please look below or E-Mail Support@Soft-Trak.Com
- .Larry
G. - Will my data be valid if I register after the 45 day free
period?
- Yes
- All data will be accessible,
although you will not be able to enter new records until
you have purchased and registered Equipment Maintenance
Control.
- Mary
H. - Are evaluation applications network enabled?
- Yes
- During the Demo Period (45 days) You may run the program in
either Single User or Multi User configuration. When starting
Equipment Maintenance Control
for the first time you will be given the choice of starting
the application either in Single user or network user demo
mode. You can switch back back and forth between the two
modes by clicking 'Change Demo Mode'
from the File Menu
- Mary H. - How do I set up my workstations?
- Answer - A network requires a main computer where EMC will reside and workstations that run EMC from the main computer. These computers may be connected using wireless technology or physically wired together. To setup a workstation add an icon on the desktop that points to the location on the main computer where EMC resides. Your users may then run EMC as they would run any other application.
- Andy W. - How many machines can I safely network.
- Answer -
The above mentioned configuration has been tested with approximately
50
machines and we have knowledge of systems with upwards of 100 machines
with the file type used in Equipment Maintenance Control. Keep in mind that the more traffic on the
system the more demands on the server, thus more computing power
is needed.
- Chris
E. - We have 150 - 200 pcs of equipment. Will your program cover this many units
- Yes
- Yes the file structure will support many thousands of records.
- Colleen G. - We are looking for software that will track repairs/parts and generate
reports.
- Answer - EMC is a servicing
oriented application. It allows you to track, schedule and
print reports related to all the services that
need to be done on your equipment.
At this time the problems and their remedies are tracked on
the Problems tab and retrievable with a query wizard. Detailed
data fields are planned for the future.
- Reggie H.In our maintenance shop we will be using an older generation computer (Pentium,
200 mhz speed, 4 GB HD, 128 DRAM) and we need to know if that would be
sufficient. What are the system requirements for the program?
- Answer - Your system
can handle Equipment Maintenance Control very well. The application
takes about 10 MB of space on your hard drive. The data files are very efficient
and use space on an individual record basis that returns space to the system
when deleted. For example a file with a 30 data intensive fields with 45,000
records that we use as a benchmark uses about 30MB of space.
- Robert N.-
I'm listing filters required for each unit, and would like to print this
information. Will this be addressed in the future.
- Answer - At
this time there are no data fields devoted to filters or
other specific parts. We do have plans to add an inventory
module to EMC. When available the inventory file will be
sorted by categories of parts including filters.
At that time you will be able to print out your list of filters as well
as all expenses related to all parts used during servicing.
- Kelly R. - I am looking for a user friendly software package
that will let me list all of my equipment by the department
using
it, track repair
history/cost, and schedule regular maintenance.
Will this program do that?
- Answer - EMC
is a servicing and servicing history program. It keeps an automatically
updated due list of all the services
that
are due on
your
equipment and allows you to
print the list whenever you want the services done. As you update the
hours, date of service, or miles on the equipment when services
were done, the
list
is re-updated with any services that have become due as a result of
the new data. Scheduling is accomplished by the service
interval as set for each piece of equipment. The duelist and
the print out that is available allows you to adjust your
scheduling
(daily, weekly,
etc). All the services that have been done are kept on file
and
can be sorted and viewed
or printed out to see the complete history of servicing on your equipment.
The equipment list has a category field which will
allow
you to separate your equipment
list by departments and view each department independently of the others.
At this time there are no individual fields to keep track
of the costs involved with the services and/or parts used.
There are memo fields for entry of problems and their remedy
for each service and history of services where you can type
in the
costs
involved. Other items, it keeps track of, are the
repair problems you have encountered and any warranties on
your equipment.
There is also has a warning system
that will automatically enter any equipment to a warnings file if the
equipment is using more than a specified amount of a product
used to refill or top off
any reservoirs it may have.
- Shane C. -
If I purchase a new computer or have to reformat my machine for any reason will I be able to re-install EMC or does a new copy have to be purchased?
- Answer - Your copy of EMC is registered to you after purchasing. You may re-install using a backup of the installation program (if you kept it) or you may contact us and we will send you the information needed to get going again at no additional cost. We are not responsible for lost data so do make sure to keep your data files backed up on an independent media source such as a CD.
- Todd -
I attempted to purchased Equipment Maintenance Control through PayPal, but I did not receive
a receipt. I have checked with PayPal and they have not charged
me for anything and have no record of my purchase. Where to next?
- Answer - It
may be that the credit card information you entered did not match. PayPal processes credit cards the same as all other payment processors. The information you enter on their form must match the information on the billing statement.If you need further assistance contact us at support@soft-trak.com.
- Linda G. - I own version 1 of Equipment Maintenance Control. Is this Version backward compatible?
- Answer - The File structure has changed e-mail us at support@soft-trak.com and we will explain how to update your present data files. This has been resolved with this version and will not be an issue in the future. You can download the new version and if you installed the present version you own in it's default folder and install Version 2 in it's default folder there will be no conflict. (different folders) Backup your Data Daily
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